Shipping policy

This Shipping Policy governs all order processing, shipping, logistics, and delivery services for purchases made on the official website https://missord.shop. Missord.shop specializes in women’s fashion and accessories, including earrings, necklaces, rings, casual dresses, cocktail dresses, formal gowns, and sexy lingerie. By placing an order on our website, you agree to abide by this Shipping Policy, together with our Terms of Service, Privacy Policy, and Return & Refund Policy.

1. Order Processing Time

All paid orders undergo strict stock verification, quality inspection, sorting, and professional packaging before dispatch. Standard processing time takes 1 to 3 business days. Processing days exclude weekends and international public holidays. During peak shopping seasons, promotional events, or high order volume periods, minor processing delays may occur. Once your package is dispatched, we will send a shipment confirmation email with an official tracking number to your registered email address via info@missord.shop.

2. Shipping Service & Free Shipping Benefit

We provide reliable worldwide tracked shipping services to most countries and regions globally. We offer storewide free standard shipping with no minimum order requirement for all customers. Free shipping is automatically applied at checkout for every eligible order, and no discount code is required.
Our free shipping service only covers standard tracked delivery. Optional expedited express shipping upgrades, remote area surcharges, local import duties, customs taxes, VAT, and any government-imposed brokerage fees are not included in the free shipping benefit and shall be borne by the customer. We reserve the right to adjust free shipping rules in accordance with business updates, with revised terms posted directly on our official website.

3. Estimated Delivery Time

All delivery times are estimated for reference only and cannot be fully guaranteed due to uncontrollable international logistics factors:
  • Free Standard Shipping: 7–18 business days after dispatch
  • Optional Express Shipping: 3–8 business days after dispatch for supported regions
Delivery delays may be caused by customs inspections, adverse weather conditions, carrier backlogs, national holidays, and global logistics fluctuations. These external factors are beyond our control and do not qualify for order cancellation, compensation, or free returns solely based on extended transit time.

4. International Shipping & Customs Fees

We support international shipping to most global destinations. All cross-border shipments may be subject to local import duties, customs taxes, VAT, processing fees, or other official charges imposed by the destination country’s government. Customers are fully responsible for all such additional fees. All product prices and our free shipping promotion on this website do not cover any customs or import-related costs.
If customers refuse delivery, abandon the package, or return the shipment due to unpaid customs fees, the original shipping cost and return freight charges will be deducted from the final refund amount.

5. Shipping Address Rules

Customers must provide a complete, accurate, and deliverable shipping address during checkout, including full recipient name, detailed street address, city, postal code, and valid contact information. We are not responsible for non-delivery, misdelivery, or package loss caused by incorrect, incomplete, or modified customer-provided addresses.
If you need to modify your shipping address, please contact our support team via info@missord.shop immediately before your order is dispatched. Address modification is not available once the package has been shipped.

6. Order Tracking

After successful shipment, you will receive an email notification containing your unique tracking number and official tracking link. You can check your package’s real-time transit status online at any time. If your tracking information stops updating or your package remains undelivered for an extended period, please contact our customer support with your order number and tracking number for professional assistance.

7. Lost, Stolen or Damaged Packages

Please inspect your package and items immediately upon receiving delivery. For visibly damaged packaging, defective products, wrong items, or missing accessories for dresses, gowns, lingerie, and jewelry items, please take clear photographic evidence and contact us at info@missord.shop within 7 calendar days after delivery. We will verify the issue and resolve it in accordance with our official Return & Refund Policy.
If your tracking status shows “delivered” but you have not received your package, please first confirm with neighbors, property management, or the local post office. Afterwards, you may contact our team to initiate a logistics investigation with the shipping carrier. All lost package claims will be processed based on the carrier’s official investigation results.

8. Order Modification & Cancellation

Orders can be modified or cancelled free of charge before shipment processing is completed. Once the package is dispatched and handed over to the logistics carrier, order cancellation is no longer available. In this case, you can only process returns after receiving the package in accordance with our official return policy.

9. Contact Information

For any inquiries regarding shipping rules, free shipping benefits, order transit status, or delivery issues, please contact our official customer support team:
Email: info@missord.shop
Website: https://missord.shop